Refund policy
Refund & Return Policy
At Aloria London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible items.
To request a return, please contact us within 14 days of receiving your order. Once your return request has been approved, the item should be returned promptly following the instructions provided by our customer support team.
Return Eligibility
To qualify for a return, your item must:
• Be unused, unworn, and in its original condition
• Include all original tags and packaging
• Be accompanied by proof of purchase or order confirmation
Before sending any item back, please contact our customer support team at:
Returns sent without prior approval may not be accepted.
We do not charge any restocking fees.
Return Process
To initiate a return, please contact us at:
Once your request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return address.
Please do not send items back before receiving return authorization from our support team.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene, safety, or customization reasons, certain products cannot be returned, including:
• Personalized or custom-made products
• Perishable goods
• Beauty and personal care items
• Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact our support team before initiating a return.
Exchanges
The quickest way to exchange an item is to return the original product and place a new order once the return has been approved.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.
The item must be returned in accordance with our return conditions.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Return Shipping Costs
For returns due to a change of mind, return shipping costs are the responsibility of the customer unless otherwise required by applicable consumer protection laws.
If the return is due to a damaged, defective, or incorrect item, we will work with you to provide an appropriate resolution.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Email: info@alorialondon.com
We are always happy to help.